All articles

Getting Started

What is CICDoo Getting started: the onboarding wizard The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer Server actions: deploy, logs and charts Deleting a server

Projects & Git

Creating a project Connecting GitHub Project GitHub settings and webhook Connecting GitLab Branches and instances Tagging and filtering projects High availability with app nodes Project environments, extensions and deletion

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access SSH access to instances Instance settings explained Deployments and the job queue

Agent Tasks

What agent tasks are Setting up agent tasks Running a task and reviewing the result Agent time and top-ups Agent insights and task filters

Monitoring & Backups

Monitoring your instance Backups and restore S3 storage, uploads and bulk backup actions Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource Audit log and server activity

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

Plans and pricing Upgrading and managing your subscription If a project subscription goes unpaid The channel partner program Onboarding a client as a partner

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

Troubleshooting: cannot connect a server Troubleshooting: a deployment failed Troubleshooting: git push fails with 403 after moving a repository Troubleshooting: my instance is down or slow Troubleshooting: domain or SSL problems

Support & Tickets

Getting help from the CICDoo team

The ways to get help from CICDoo (support tickets, onboarding calls, and the custom development service), how to use each, and when each one fits.

Which path to choose

CICDoo offers three support paths. Picking the right one gets you an answer faster:

  • Support ticket: for almost everything, including questions, errors, failed deployments, billing, and anything to do with the platform.
  • A call with the team: when you are getting started and want help setting up, or want us to host and manage everything for you.
  • Custom development: for work on your own Odoo code, such as new modules, customizations or migrations.

Open a support ticket

  1. Click Tickets in the left menu and click New Ticket, or click the floating chat button in the bottom right corner of any page and click New ticket.
  2. Describe the problem, set a priority, and (on the Tickets page) attach screenshots and the server, project or instance involved.
  3. Click Create Ticket (or Create ticket in the widget).
  4. Follow the conversation in the chat widget or on the ticket page. New replies also show up in the notification bell.

See Opening a support ticket for a full walkthrough of the form, priorities and attachments.

Use a ticket when:

  • Something in CICDoo is not behaving as expected.
  • A deployment, backup or restart failed.
  • You have a question about your account or plan.

Request an onboarding call when you are stuck

If adding a server or creating a project fails, the form shows a "Stuck on this step?" box under the error.

  1. Click Request an onboarding call.
  2. A new ticket opens, already filled in with your request and the error the platform reported.
  3. Add anything else you want us to know and create the ticket.
  4. The team replies on the ticket to arrange a call and walk you through it.

Book a call during onboarding

While you are setting up your first server, the onboarding page offers to host and manage everything for you under "Rather not deal with servers?".

  1. On the onboarding page, click Schedule a meeting.
  2. Pick a time in the booking calendar that opens.

Use a call when:

  • You are just getting started and want us to handle the server setup end to end.
  • You want to talk through your hosting needs before committing to a setup.

If you have finished onboarding and still want to talk to someone, open a ticket and ask for a call; the team will arrange it.

Request custom development

For work on your Odoo code itself (new modules, customizations, fixes in your own addons), the Custom Development page lets you hire a vetted, Odoo-certified professional by the day, with no long-term commitment. The page has no menu entry; open it at app.cicdoo.com/custom-dev, or ask for it in a ticket.

  1. Under What role do you need?, pick a Role: Functional Consultant, Technical Consultant or Project Manager.
  2. Under Duration & availability, set the Number of days (minimum 1 day, maximum 90 days) and a Preferred start date.
  3. Under Tell us about your project, enter a Project title and a Description, and pick your Odoo version and Edition.
  4. Under How should we reach you?, check your Email address (pre-filled from your account) and optionally add a Phone / WhatsApp number.
  5. Click Send request.

The team reviews your request and reaches out within one business day to confirm availability and next steps. Your request is filed as a support ticket, so you can follow its status from the Tickets page. The final price is confirmed after the requirements review, and nothing is charged until you approve.

Use custom development when:

  • The issue is in your own Odoo modules or business logic rather than the CICDoo platform.
  • You need new features built, a migration, or ongoing functional help.

Not sure which path fits?

Open a ticket. The support team will route you to a call or to the custom development service if that is the better fit.

Related: Opening a support ticket, Getting started: the onboarding wizard.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

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Still stuck? Open a ticket from the app or talk to an engineer.