All articles

Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Instances & Console

Restarting, stopping and removing an instance

How to restart, stop, or permanently remove an instance from the Console, and which actions are permission-gated.

Where to find these actions

Open the instance in the Console. The quick action buttons sit directly under the instance header: Restart, Connect, Merge, Stop, and (on non-production instances) Remove.

Restarting an instance

Click Restart to open the Restart Instance dialog. It offers two options:

  • Soft Restart: restarts Odoo and upgrades modules. Use this after deploying code changes when you want your module updates applied.
  • Hard Restart: restarts the Docker container. Use this when the instance is unresponsive or you changed settings that are applied on the next instance restart (for example environment variables or extra repositories).

Pick one and the job is queued. You can follow its progress and log in the Queue tab, see Deployments and the job queue.

Stopping an instance

Click Stop to stop the instance. The status indicator in the header will show it as offline. Note that if Auto Restart is enabled in the instance settings, a stopped or failed instance is restarted automatically; a banner at the top of the console tells you which situation applies.

Removing an instance

Remove is only available on Staging and Development instances. Production instances do not show a Remove button.

  1. Click Remove.
  2. Read the warning: this permanently deletes the instance and all its data.
  3. Type DELETE (in capitals) in the confirmation field. The Remove button stays disabled until the text matches exactly.
  4. Click Remove. After the removal is queued you are redirected to the project settings page.

There is no undo. If you might need the data later, download a backup first, see Backups and restore.

Permissions for workspace members

If you use the instance inside a workspace, each of these actions is controlled by a member permission. A member only sees a button when the matching permission is granted:

  • Restart requires the instance restart permission.
  • Stop requires the instance stop permission.
  • Remove requires the instance remove permission.
  • Connect and Merge are gated the same way by their own permissions.

If a button you expect is missing, ask the workspace owner to update your permissions.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Creating an instance Next Merging branches between stages

Still stuck? Open a ticket from the app or talk to an engineer.