All articles

Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Account & Security

Passwords and account recovery

How to change your password from Settings, reset a forgotten password from the login page, and where to see session information.

Changing your password (while signed in)

  1. Open Settings and go to the Security tab.
  2. In the Change Password card, enter your Current Password.
  3. Enter a New Password (minimum 8 characters) and repeat it in Confirm New Password.
  4. Click Update Password.

Forgot your password?

If you cannot sign in:

  1. On the login page, click the "Forgot password?" link next to the password field.
  2. Enter your email address and click "Send reset link".
  3. Check your inbox and open the reset link.
  4. On the reset page, enter a new password (minimum 8 characters), confirm it, and click "Reset password".
  5. Return to the login page and sign in with your new password.

Both password fields on the reset page have an eye icon to show or hide what you typed.

Other ways to sign in

The login page also offers "Continue with Google" and "Continue with GitHub". If you originally signed up with one of these, you can keep using it instead of a password. There is also a "Remember me" checkbox to stay signed in on that browser.

If you have two-factor authentication enabled, you will be asked for a verification code after your password. See Two-factor authentication (2FA), including how to use a recovery code if you lost access to your second factor.

Session information

At the bottom of the Security tab, the Session Information card shows:

  • Last Login: when your account last signed in. If this looks unfamiliar, change your password right away and consider enabling 2FA.
  • Account Created: the date your account was created.

Good practices

  • Use a password of at least 8 characters that you do not reuse elsewhere; the app enforces the minimum length.
  • Enable a second factor on the same Security tab so a leaked password alone is not enough to get in.
  • Keep your recovery codes stored safely; each one works once.

Related: Profile and integrations settings.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Profile and integrations settings Next "Plans: Free, Pro and Enterprise"

Still stuck? Open a ticket from the app or talk to an engineer.