All articles

Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Servers

Using a load balancer

What the Load Balancer toggle and Load Balancer IP field do when adding or editing a server.

The Load Balancer toggle

Both the Add New Server form and the Edit Server form include a Load Balancer toggle. Enable it if your server sits behind a load balancer, that is, when traffic reaches the server through another machine that distributes requests rather than arriving directly.

When you switch the toggle on, an extra field appears:

  • Load Balancer IP: the IP address of the load balancer in front of this server, for example 10.0.0.1.

If your server receives traffic directly, leave the toggle off. You do not need to fill in a Load Balancer IP.

When would you use it

Use this setting when your hosting setup places a load balancer or similar frontend between the internet and the server itself. Telling CICDoo about the load balancer's IP lets it account for the fact that the public entry point and the actual server are different machines.

How to change it later

  1. Open the Servers page.
  2. Open the Actions menu on the server and choose Edit Server.
  3. Switch the Load Balancer toggle on or off and adjust the Load Balancer IP.
  4. Click the Save Changes button.

Related settings

If the server is behind a Cloudflare proxy rather than a load balancer, use the separate Cloudflare Proxy toggle and its Connectivity IP field instead. See Server domains and DNS and Adding a server.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Server domains and DNS Next "Server actions: deploy, logs and charts"

Still stuck? Open a ticket from the app or talk to an engineer.