When something breaks, you talk to an engineer
No deflection bots, no endless docs maze. Open a ticket and reach people who run Odoo for a living, and actually fix it.
How support works
Transparent from open to resolved
New
Open a ticket against a server, project or instance, with screenshots and context.
In progress
An engineer picks it up. You follow the threaded conversation in real time.
Resolved
We fix it, explain what happened, and confirm the resolution with you.
Closed
Everything stays on record. Searchable history for you and your team.
Tickets carry priorities from low to critical. Higher priorities are available on paid plans and jump the queue.
Beyond tickets
Three ways to get help
Chat on every page
A floating chat widget follows you through the console. Replies land inline, with unread badges and bell notifications.
Managed operations
Book a call and our team hosts and manages everything for you. See what that covers on the managed services page.
Experts by the day
Hire Odoo-certified functional consultants, technical consultants or project managers for 1 to 90 days. We reply within one business day, and nothing is charged until you approve.
Curious about the managed option? See managed services or talk to us.
Tickets answered by people who know migrations, modules and Postgres.
CICDoo support
Want support that actually fixes things?
Ask about priority SLAs and managed support for your Odoo.
Free plan, no credit card. Your servers stay yours.