All articles

Getting Started

What is CICDoo Getting started: the onboarding wizard The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer Server actions: deploy, logs and charts

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Agent Tasks

What agent tasks are Setting up agent tasks Running a task and reviewing the result Agent time and top-ups

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

Plans and pricing Upgrading and managing your subscription If a project subscription goes unpaid The channel partner program

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

Troubleshooting: cannot connect a server Troubleshooting: a deployment failed Troubleshooting: git push fails with 403 after moving a repository Troubleshooting: my instance is down or slow Troubleshooting: domain or SSL problems

Billing & Plans

Upgrading and managing your subscription

How to ask for a quote, and for accounts that have self-serve checkout, how to pick a billing interval, buy as a business and manage an existing subscription.

Asking for a quote

Open Settings and go to the Billing tab. Paid plans are quoted around what you actually run, so for most accounts this tab does not offer a self-serve checkout. Instead you see a "Need a quote?" card explaining that projects are priced to fit what you run, with a "Talk to sales" button. Click it, and your request goes straight to our team; you normally hear back within one business day with the right plan and price. A confirmation appears on the page once the request is sent.

Nothing is charged automatically from this step. It starts a conversation.

If your account has self-serve checkout

Some existing accounts already on a paid subscription can change plan themselves. On those accounts the Billing tab shows upgrade buttons and a "Manage Subscription" button instead of the card above, and an upgrade button opens the billing interval modal described next. If you do not see those buttons, this section does not apply to you: use "Talk to sales".

Choosing a billing interval

The modal shows a summary of the plan you picked (its limits and feature list) and two billing options:

  • Monthly: billed every month, cancel anytime.
  • Yearly: billed once a year, at a discount compared to paying monthly. The exact amount for each interval is shown in the modal itself; there is no public price list to compare it against, because plans are quoted.

Select an interval, then click "Continue to checkout".

Purchasing as a business

If you need your company details on the invoice, switch on "Purchasing as a business?" in the same modal. Fill in:

  • Company Name (required)
  • VAT Number (optional)
  • Address, City, Postal Code, and Country (required)

These details are included on your invoice.

Checkout

After you click "Continue to checkout", you are redirected to a secure Stripe checkout page to enter payment details and complete the purchase. When payment succeeds, your plan is upgraded and the Billing tab reflects the new plan and limits.

Managing an existing subscription

Click "Manage Subscription" on the Billing tab. This opens the Stripe customer portal, where you can update your payment method and manage your subscription, including cancellation.

Warning banners

The Billing tab shows a banner when your subscription needs attention:

  • Pending cancellation: "Your subscription will be canceled at the end of the current billing period." You keep your plan until then.
  • Past due payment: "Your payment is past due. Please update your payment method to avoid service interruption." Use the "Update payment" link (which opens the same Stripe portal) to fix the payment method.

Related articles

For how projects are priced, see Plans and pricing. For what happens if a project subscription goes unpaid, see If a project subscription goes unpaid.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Plans and pricing Next If a project subscription goes unpaid

Still stuck? Open a ticket from the app or talk to an engineer.