All articles

Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Servers

Server domains and DNS

How server domains work in CICDoo, using your own domain or an assigned cicdoo.com subdomain, and how to refresh DNS.

Two ways to name your server

When you add or edit a server, the Own Domain toggle decides how the server is addressed:

  • Own Domain on: you enter a domain you control, for example server.example.com. You are responsible for pointing this domain's DNS record at your server's IP address with your DNS provider.
  • Own Domain off: you enter the server's IP address and CICDoo assigns a subdomain under cicdoo.com. CICDoo creates the subdomain.cicdoo.com DNS record pointing to your IP, so no DNS setup is needed on your side.

You can change these settings later through the server's Edit Server action on the Servers page. In the edit form, the assigned cicdoo.com subdomain is shown as a note next to the IP field when CICDoo manages the domain.

Refreshing DNS

Each server on the Servers page has an Actions menu that includes Refresh DNS. Use it after you change where your domain points, or after changing the server's IP, so CICDoo picks up the current DNS information.

Cloudflare proxy considerations

If your domain is proxied through Cloudflare, the domain resolves to Cloudflare's addresses rather than your server. In that case:

  • Enable the Cloudflare Proxy toggle on the server.
  • Fill in the Connectivity IP field with the server's real IP so CICDoo can reach it over SSH. If you leave it blank, CICDoo uses the DNS-resolved IP address, which behind a proxy would not be your server.

SSL certificates

The Edit Server form includes a Force Generate SSL (next deploy) option. When enabled, CICDoo re-issues the server's SSL certificate on the next deploy even if a valid certificate already exists, then the option resets automatically after a successful deploy. This can help after a domain change.

Checklist when a domain does not resolve

  • Confirm the DNS record at your provider points to the server IP.
  • If you use Cloudflare's proxy, confirm the Connectivity IP is set.
  • Run Refresh DNS from the server's Actions menu.

Related articles

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Adding a server Next Using a load balancer

Still stuck? Open a ticket from the app or talk to an engineer.