All articles

Getting Started

What is CICDoo Getting started: the onboarding wizard The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer Server actions: deploy, logs and charts

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Agent Tasks

What agent tasks are Setting up agent tasks Running a task and reviewing the result Agent time and top-ups

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

Plans and pricing Upgrading and managing your subscription If a project subscription goes unpaid The channel partner program

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

Troubleshooting: cannot connect a server Troubleshooting: a deployment failed Troubleshooting: git push fails with 403 after moving a repository Troubleshooting: my instance is down or slow Troubleshooting: domain or SSL problems

Billing & Plans

Plans and pricing

How CICDoo is priced. Every project carries its own subscription, what each state on the Billing tab means, what a project includes, and how to get a quote.

How CICDoo is priced

CICDoo is sold by the project. Every project you create carries its own subscription, and that subscription is what decides whether you can work in that project. There are no plan tiers to choose between and no free plan.

Projects are quoted rather than picked off a price list. You tell us what you actually run and we price the project around it, which is why there is no public price list and no pricing page. If you would resell CICDoo to your own clients, the channel partner program at cicdoo.com/partners is a different arrangement again; see The channel partner program.

Your project subscriptions

Open Settings and go to the Billing tab. The Project subscriptions table lists one row per project:

  • Project — the project name, linking to its instances.
  • State — see below.
  • Rate — what the project costs per billing period, per month or per year.
  • Due in — how long until the next deadline, or "overdue" once it has passed.
  • Due — the date itself.

What each state means

  • Active — paid and current. Nothing to do.
  • Unpaid — the subscription has not started yet. The project is fully usable during this window; the row carries a payment link and a due date.
  • Read-only — the due date passed without payment. You can still see the project and everything in it, but actions are refused. Your site keeps running: taking a live Odoo down the day an invoice slipped would be a worse failure than carrying it, so read-only deliberately leaves it serving.
  • Stopped — a later stage, after read-only has run for a while. The project's containers are taken down. Nothing is deleted: databases, volumes and backups all survive, and paying brings the project straight back.
  • Not billed — an internal or house project that is never charged.

Two rows can also carry a note under the state:

  • On your subscription — one subscription of yours pays for this project along with others, so there is nothing separate to pay here.
  • Invoiced directly — collected outside the platform. You get an invoice from us rather than a payment link.

What a project includes

Every project brings the same bundle, whatever it costs:

  • Three servers
  • Unlimited staging and development instances
  • Unlimited workspace members
  • Four hours of support
  • Two hours of agent time, for AI coding tasks. The allowance resets each billing month, and more can be bought at any time; see Agent time and top-ups.

Features are not tier-gated. Backups and restore, the Web IDE and remote sessions, branch merging, the Odoo Enterprise edition, instance and nginx tuning, private repositories and team workspaces are all available. What decides whether you can use them is whether the project you are working in is paid for, not which plan you are on.

Getting a quote

On the Billing tab, the Need a quote? card explains that projects are priced to fit what you actually run, with a Talk to sales button that sends the request straight to our team. You normally hear back within one business day. You can also ask through the contact form at cicdoo.com.

Next steps

For how invoices and payment work, see Upgrading and managing your subscription. For what happens when a project's due date passes, see If a project subscription goes unpaid.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Agent time and top-ups Next Upgrading and managing your subscription

Still stuck? Open a ticket from the app or talk to an engineer.