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Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Monitoring & Backups

Monitoring your instance

How to read the Monitoring tab (uptime stats, CPU and memory charts, log drill-down, AI log analysis) and the Logs tab.

The Monitoring tab

Open an instance in the Console and click Monitoring.

Uptime and response time

When external uptime monitoring is active for the instance, the top of the tab shows:

  • Uptime (30d): uptime percentage over the last 30 days.
  • Avg Response Time in milliseconds.
  • External Status: Online, Down, Degraded, Paused, or Pending.
  • Last Sync: when the data was last refreshed.
  • A Daily Uptime, Last 30 Days strip with one bar per day.

The same uptime figure also appears in the instance header.

CPU and memory charts

Two live charts show CPU and memory usage as percentages:

  • Odoo Container: the Odoo application.
  • Database Container: PostgreSQL.

Controls above the charts:

  • Refresh reloads the data; Auto-refresh (30s) keeps it updating.
  • A time range selector: 6h, 24h, or 48h.
  • Drag across a chart to zoom in (both charts zoom together), double-click or use Reset zoom to zoom back out.

Jumping from a spike to the logs

Click any point on a chart to open a log viewer showing the container logs around that exact time. This is the fastest way to find out what happened during a CPU or memory spike. The dialog has a copy button for the log text.

AI log analysis

In the same log dialog, the brain icon runs an AI analysis of the log, using the instance configuration as context, and summarizes errors and recommended actions. You can ask follow-up questions in a chat below the analysis.

This is bring your own API key. The first time, a settings panel asks for a provider and key:

  • Anthropic (Claude), OpenAI, or Groq with an API key
  • Ollama (local) with a base URL, no key needed
  • Custom (OpenAI-compatible) with a base URL and key

You can optionally set a model name, and change these later via the gear icon in the analysis panel.

The Logs tab

The Logs tab shows the raw container logs. Use Refresh to load them, Stream to auto-refresh at an interval you choose (in seconds), Clear to empty the view, and Download to save the logs as a text file. In a workspace, the Logs tab requires the logs permission.

To get notified when your instance goes down, see Alert notifications (email and SMS).

If you get stuck, open a support ticket from the Tickets page or the chat widget.

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Still stuck? Open a ticket from the app or talk to an engineer.