All articles

Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Monitoring & Backups

Alert notifications (email and SMS)

How to choose which monitoring alerts you receive for a project and where they are delivered.

Where to configure alerts

Alerts are configured per project:

Open the project in the Console.
Click Project Settings (bottom of the Console sidebar).
Open the Notifications tab.

The settings here control where alerts for the project's production instance are delivered. Whatever channels you choose, alerts always also appear in the in-app notification bell at the top of the dashboard.

Choosing which events alert you

Under Alert Events, tick the situations you want to be told about:

Instance down / back up: your production instance stops responding, and again when it recovers.
SSL certificate / domain expiry warnings: your certificate or domain is close to expiring.
Slow response time: the instance responds noticeably slower than normal.

Untick an event to stop receiving alerts for it.

Email alerts

In Alert Emails, enter one or more email addresses separated by commas, for example:

[email protected], [email protected]

Every address in the list receives the alert emails. Leave the field empty to disable email alerts for this project.

SMS alerts

In Alert Phone (SMS), enter a single phone number in international format with country code, for example +31612345678. That number receives a text message for the selected events. Leave the field empty to disable SMS alerts.

The same tab also lets you connect a Telegram chat. Click Connect Telegram, then press Start in our Telegram bot to link the project to your chat. Once connected, alerts are delivered there too, and you can disconnect at any time from the same place.

Saving

Save the project settings after changing anything on this tab; the checkboxes and fields are stored together with the rest of the project settings.

Uptime, response times, and resource charts live in the instance Monitoring tab, see Monitoring your instance.
If a down alert arrives after a deployment, check the job log, see Deployments and the job queue.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Backups and restore Next Creating a project

Still stuck? Open a ticket from the app or talk to an engineer.