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Getting Started

What is CICDoo "Getting started: the onboarding wizard" The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer "Server actions: deploy, logs and charts"

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

"Plans: Free, Pro and Enterprise" Upgrading and managing your subscription What happens when you hit a plan limit

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

"Troubleshooting: cannot connect a server" "Troubleshooting: a deployment failed" "Troubleshooting: my instance is down or slow" "Troubleshooting: domain or SSL problems"

Monitoring & Backups

Backups and restore

How to create, download, restore, and delete instance backups, and how to configure scheduled backups.

Where backups live

Open an instance in the Console and click the Backups tab. The tab is available on Production and Staging instances only; Development instances do not have it.

Backups are a paid feature: on plans without it, the tab shows that backups require a Pro or Enterprise plan, with an upgrade link. Current prices are on the pricing page at cicdoo.com. In a workspace, creating and deleting backups requires the backup permission.

Creating a backup

  1. Click Create Backup.
  2. Choose one of two options: - Database Only: backs up just the database (faster, smaller). - Full Backup (with Filestore): database plus all uploaded files (larger but complete).
  3. The backup runs as a queued job. A banner on the console shows while it is in progress, and you get a notification when it completes.

Managing backups

The list shows each backup with its file name, size, and age. Use Refresh to reload it. Each backup has three actions:

  • Download: generates a download link and saves the file to your machine.
  • Restore: restores the instance from that backup. You must confirm first, because this replaces the current data of the instance. The restore runs as a queued job with a progress banner.
  • Delete: permanently removes the backup file. You must type delete in the confirmation dialog before the button activates.

You can follow backup and restore jobs, including their logs, in the Queue tab, see Deployments and the job queue.

Scheduled backups

Automatic backups are configured per instance in Settings, Odoo sub-tab:

  • Backup Schedule: space-separated times in HH:MM format, for example "02:00 14:00". Leave it empty to disable scheduled backups. On staging instances scheduled backups are opt-in; add a time to enable them.
  • Backup Format: Plain SQL, Custom (compressed, parallel restore), or Directory (parallel dump and restore).
  • Backup Parallel Jobs: number of parallel jobs for the custom and directory formats; 0 uses all CPU cores.

Scheduled backups for staging instances require an upgraded plan; if your plan does not include them, the schedule field is locked with an upgrade notice.

Before removing an instance or restoring over it, download a recent backup first. See also Instance settings explained.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Monitoring your instance Next Alert notifications (email and SMS)

Still stuck? Open a ticket from the app or talk to an engineer.