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Getting Started
What is CICDoo Getting started: the onboarding wizard The Dashboard and Infrastructure MapConcepts
Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaborationServers
Adding a server Server domains and DNS Using a load balancer Server actions: deploy, logs and chartsProjects & Git
Creating a project Connecting GitHub Connecting GitLab Branches and instancesInstances & Console
Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queueAgent Tasks
What agent tasks are Setting up agent tasks Running a task and reviewing the result Agent time and top-upsMonitoring & Backups
Monitoring your instance Backups and restore Alert notifications (email and SMS)Workspaces & Permissions
Inviting workspace members Member permissions and resource access A member cannot see or use a resourceAccount & Security
Two-factor authentication (2FA) Profile and integrations settings Passwords and account recoveryBilling & Plans
Plans and pricing Upgrading and managing your subscription If a project subscription goes unpaid The channel partner programSupport & Tickets
Opening a support ticket Getting help from the CICDoo teamTroubleshooting
Troubleshooting: cannot connect a server Troubleshooting: a deployment failed Troubleshooting: git push fails with 403 after moving a repository Troubleshooting: my instance is down or slow Troubleshooting: domain or SSL problemsMonitoring & Backups
Backups and restore
How to create, download, restore, and delete instance backups, and how to configure scheduled backups.
Where backups live
Open an instance in the Console and click the Backups tab. The tab is available on Production and Staging instances only; Development instances do not have it.
Backups are part of every project. In a workspace, creating and deleting backups requires the backup permission.
Creating a backup
- Click Create Backup.
- Choose one of two options: - Database Only: backs up just the database (faster, smaller). - Full Backup (with Filestore): database plus all uploaded files (larger but complete).
- The backup runs as a queued job. A banner on the console shows while it is in progress, and you get a notification when it completes.
Managing backups
The list shows each backup with its file name, size, and age. Use Refresh to reload it. Each backup has three actions:
- Download: generates a download link and saves the file to your machine.
- Restore: restores the instance from that backup. You must confirm first, because this replaces the current data of the instance. The restore runs as a queued job with a progress banner.
- Delete: permanently removes the backup file. You must type delete in the confirmation dialog before the button activates.
You can follow backup and restore jobs, including their logs, in the Queue tab, see Deployments and the job queue.
Scheduled backups
Automatic backups are configured per instance in Settings, Odoo sub-tab:
- Backup Schedule: space-separated times in HH:MM format, for example "02:00 14:00". Leave it empty to disable scheduled backups. On staging instances scheduled backups are opt-in; add a time to enable them.
- Backup Format: Plain SQL, Custom (compressed, parallel restore), or Directory (parallel dump and restore).
- Backup Parallel Jobs: number of parallel jobs for the custom and directory formats; 0 uses all CPU cores.
Scheduled backups for staging instances require an upgraded plan; if your plan does not include them, the schedule field is locked with an upgrade notice.
Before removing an instance or restoring over it, download a recent backup first. See also Instance settings explained.
If you get stuck, open a support ticket from the Tickets page or the chat widget.
Still stuck? Open a ticket from the app or talk to an engineer.