All articles

Getting Started

What is CICDoo Getting started: the onboarding wizard The Dashboard and Infrastructure Map

Concepts

Production, staging and development stages Domains, subdomains and SSL Odoo versions and editions (Community vs Enterprise) Workspaces and team collaboration

Servers

Adding a server Server domains and DNS Using a load balancer Server actions: deploy, logs and charts

Projects & Git

Creating a project Connecting GitHub Connecting GitLab Branches and instances

Instances & Console

Creating an instance Restarting, stopping and removing an instance Merging branches between stages Web IDE and remote access Instance settings explained Deployments and the job queue

Agent Tasks

What agent tasks are Setting up agent tasks Running a task and reviewing the result Agent time and top-ups

Monitoring & Backups

Monitoring your instance Backups and restore Alert notifications (email and SMS)

Workspaces & Permissions

Inviting workspace members Member permissions and resource access A member cannot see or use a resource

Account & Security

Two-factor authentication (2FA) Profile and integrations settings Passwords and account recovery

Billing & Plans

Plans and pricing Upgrading and managing your subscription If a project subscription goes unpaid The channel partner program

Support & Tickets

Opening a support ticket Getting help from the CICDoo team

Troubleshooting

Troubleshooting: cannot connect a server Troubleshooting: a deployment failed Troubleshooting: git push fails with 403 after moving a repository Troubleshooting: my instance is down or slow Troubleshooting: domain or SSL problems

Instances & Console

Web IDE and remote access

How to use the Access tab to open the Web IDE, find your instance URL, connect to the database, and log in as an instance user.

The Access tab

Open an instance in the Console and click the Access tab. It gathers everything you need to reach the instance from outside the CICDoo dashboard.

Instance URL

The first card shows the public Instance URL (https:// plus your instance domain) with a copy button. This is the same address the Open Instance button in the header uses.

Web IDE

The IDE Access card gives you a browser-based code editor running on the instance:

The IDE URL is your instance domain followed by /ide. Click the open button next to it to launch the IDE in a new tab.
Below it is the IDE password. It is hidden by default; use the eye button to reveal it or the copy button to copy it to your clipboard, then paste it into the IDE login screen.

In a workspace, the IDE card is only visible to members with the editor permission.

Database connection

The Database Connection card lists the database name, database user, and the ports used by the instance. Under it you find a ready-made SSH tunnel command. Run that command from your own machine to forward the PostgreSQL port locally, then connect with any database client through the tunnel.

Remote sessions (Connect as user)

Separate from the Access tab, the Connect quick action in the instance header opens the Connect As User dialog. It lists the active Odoo sessions on the instance; search by name or login and click Connect to open the instance in a new tab as that user. In a workspace this requires the connect permission.

To restart the instance after editing code in the IDE, see Restarting, stopping and removing an instance.
To review deployments triggered by your changes, see Deployments and the job queue.

If you get stuck, open a support ticket from the Tickets page or the chat widget.

Previous Merging branches between stages Next Instance settings explained

Still stuck? Open a ticket from the app or talk to an engineer.